Dental
Frequently Asked Questions
Q: Can I cancel or change plans at any time of the year?
A: No, the only time that you can make changes without a qualifying event is during open enrollment.
Q: What is a qualifying event?
A: A qualifying event is a change in an employee's personal life that may impact their eligibility or dependent's eligibility for benefits, i.e. marriage, divorce, loss of other coverage, etc. ANY CHANGE MUST BE MADE WITHIN 30 DAYS OF THE QUALIFYING EVENT.
Q: Does my dentist accept my insurance?
A: A good way to make sure is to check the dental link on the website www.bonneville.org, which is updated frequently. Please note that your dentist might accept the company, but not all the plans the company offers.
Q: Why was my benefit different from what I expected?
A: Your dental benefit may vary for a number of reasons, such as:
• You have already used some or all of the benefits available from your dental insurance.
• The treatment you needed was not a covered benefit.
• You have not yet met your deductible.
• You have not reached the end of your plan’s waiting period and are currently ineligible for coverage.
Please contact Amber @ Bonneville with any questions regarding your dental if you are employed by Alpine, Carbon, or Nebo School Districts. Remember, it is better to get information about your plan, procedures, and dentist coverage before you get the work done. Please contact Amber at the following: amber@bonneville.org or 801-224-2055, ext. 4. You may also contact your dental company:
EMI Health 1-800-662-5850 or
Total Dental Administrators 1-888-422-1995.
